Article ID: 315964 - View products that this article applies to.
This article was previously published under Q315964
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When you attempt to open an Outlook Form template (.oft) shortcut that is saved on your desktop or in the Start menu, the Explorer.exe file may cause a Dr. Watson error to occur.
This problem can occur when you have multiple .oft shortcuts on your desktop that are accessing a file share of the .oft files.
To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
276367The English-language version of this fix should have the following file attributes or later:
(https://support.microsoft.com/kb/276367/EN-US/ )OFF2000: How to Obtain the Latest Office 2000 Service Pack
Date File name Platform -------------------------------------- 10-Jan-2002 Olkfstub.dll 126.96.36.19910
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office 2000 Service Pack 3 (SP-3).