Article ID: 316085 - View products that this article applies to.
This article was previously published under Q316085
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When you are using Internet Explorer after you install a version of Comet Systems "Comet Cursor" that is earlier than version 4.0, you may receive the following error message:
If the error message is still displayed and you want to see the data that the error report contains, click the click here link at the bottom of the message box. You then see error signature information that may be similar to the following:
Iexplore.exe has encountered a problem and needs to close. We are sorry for the inconvenience.
App name App version Module name Module version Offset -------------------------------------------------------------------- iexplore.exe 6.0.2600.0 cscore.dll 3.71.282.237 Various iexplore.exe 6.0.2600.0 cscore.dll <less than 4.0> Various
This issue may occur if some components of Comet Cursor are still installed on your computer, or you are using a version of Comet Cursor that is not completely compatible with Internet Explorer.
To work around this issue, remove the Comet Cursor program or turn off all third-party browser helper objects.
Remove Comet Cursor if All Comet Cursor Files Are Present on Your ComputerTo remove the Comet Cursor program, use the appropriate method.
Versions of Windows That Are Earlier than Windows XP
Turn Off Third-Party Browser Helper ObjectsFor additional information about how to turn off third-party browser helper objects, click the article number below to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/298931/EN-US/ )How to Disable Third-Party Tool Bands and Browser Helper Objects
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
For information about how to contact Comet Systems, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/65416/EN-US/ )Hardware and Software Third-Party Vendor Contact List, A-K
(https://support.microsoft.com/kb/60781/EN-US/ )Hardware and Software Third-Party Vendor Contact List, L-P
(https://support.microsoft.com/kb/60782/EN-US/ )Hardware and Software Third-Party Vendor Contact List, Q-Z
Article ID: 316085 - Last Review: February 27, 2014 - Revision: 3.4