This article was previously published under Q316085
This article has been archived. It is offered "as is" and will no longer be updated.
When you are using Internet Explorer after you install a version of Comet Systems "Comet Cursor" that is earlier than version 4.0, you may receive the following error message:
Iexplore.exe has encountered a problem and needs to close. We are sorry for the inconvenience.
If the error message is still displayed and you want to see the data that the error report contains, click the click here link at the bottom of the message box. You then see error signature information that may be similar to the following:
App name App version Module name Module version Offset -------------------------------------------------------------------- iexplore.exe 6.0.2600.0 cscore.dll 3.71.282.237 Various iexplore.exe 6.0.2600.0 cscore.dll <less than 4.0> Various
This issue may occur if some components of Comet Cursor are still installed on your computer, or you are using a version of Comet Cursor that is not completely compatible with Internet Explorer.
To work around this issue, remove the Comet Cursor program or turn off all third-party browser helper objects.
Remove Comet Cursor if All Comet Cursor Files Are Present on Your Computer
To remove the Comet Cursor program, use the appropriate method.
Click Start, click Control Panel, and then double-click Add/Remove Programs.
Click the Comet-Comet Cursor entry, and then click Change/Remove.
Versions of Windows That Are Earlier than Windows XP
Click Start, point to Settings, click Control Panel, and then double-click Add/Remove Programs.
Click the Comet-Comet Cursor entry, and then click Add/Remove Programs.
Turn Off Third-Party Browser Helper Objects
For additional information about how to turn off third-party browser helper objects, click the article number below to view the article in the Microsoft Knowledge Base:
298931 How to Disable Third-Party Tool Bands and Browser Helper Objects
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
For information about how to contact Comet Systems, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416 Hardware and Software Third-Party Vendor Contact List, A-K
60781 Hardware and Software Third-Party Vendor Contact List, L-P
60782 Hardware and Software Third-Party Vendor Contact List, Q-Z