This article was previously published under Q316113
This article has been archived. It is offered "as is" and will no longer be updated.
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".
For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:
257824 OL2000: Differences Between Outlook and Outlook Express
When you download e-mail message headers by means of Internet Message Access Protocol (IMAP), the headers do not contain the Sent and To fields. The Sent field contains the value "None," and the To field is empty. When you download the full message, the fields are set with the correct values.
Outlook does not support a server-based "Sent Items" folder. This is the only folder that needs the To and Sent fields. In a scenario where you are copying the sent e-mail messages from the local store to the IMAP "Sent Mail" folder, it is very useful to see the fields in the header.
To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
276367 OFF2000: How to Obtain the Latest Office 2000 Service Pack
The Spanish version of this fix should have the following file attributes or later:
Date Time Size File name ------------------------------------------------------- 02-Jun-2002 18:51:00 1,804 Hotfix.txt 02-Jun-2002 12:45:00 2,775,552 Outlook.msp 02-Jun-2002 01:01:00 7,909,888 Outlook_admin.msp 02-Jun-2002 05:11:00 2,882 Readme.txt
After the hotfix is installed, the following files will have the listed attributes or later:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office 2000 Service Pack 3 (SP-3).
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk. The fix implements the following DWORD registry keys:
HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\9.0\Outlook\Options\Mail\IMAP Use Full Headers
HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Outlook\Options\Mail\IMAP Use Full Headers
When this value is present and set to a non-zero value, full headers are converted instead of just the minimal property set. The value in the Policies branch is checked first, and takes precedence, if present.
Start Registry Editor (Regedt32.exe).
Locate and click one of the following registry keys (depending on where you want to set the option):