Duplicate Sales Order updates schedule records with incorrect tax ID when the original order has schedule records with different ship to addresses and different sales taxes

Symptoms
Consider the following scenario in Order Management in Microsoft Dynamics SL:

  • In the Shipping Address (08.262.00) screen you have a Customer who has multiple addresses and each has a different Tax ID.
  • Open Sales Order Entry (04.100.00) screen, enter an order with Detail Lines that uses the different addresses as the ship to address in schedule. Save the order.
  • Open Sales Order Entry (40.100.00) and select the Duplicate Order button and select the same order number to duplicate. Save this order and examine the tax tab. The only tax is the first one and includes the whole taxable amount and not the taxes associated with the shipping addresses.

Resolution

Hotfix information for Microsoft Dynamics SL

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics SL Service Pack that contains this hotfix as specified in the "Status" section in this article.

To resolve this problem, click the "View and request hotfix downloads" link at the top of this article to obtain the hotfix.

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.


Microsoft Dynamics SL 2011 Service Pack 2 (SP2)
Changed Files DateFile Version 
ROI.exe 28-Apr-20168.12.61628.00
0425000.exe28-Apr-20168.12.61628.00
0801000.exe28-Apr-20168.12.61628.00
0860010.exe28-Apr-20168.12.61628.00
0876010.exe28-Apr-20168.12.61628.00
2101000.exe28-Apr-20168.12.61628.00
2120000.exe28-Apr-20168.12.61628.00
4010000.exe28-Apr-20168.12.61628.00
4011000.exe28-Apr-20168.12.61628.00
4011500.exe28-Apr-20168.12.61628.00
4011700.exe28-Apr-20168.12.61628.00
4017000.exe28-Apr-20168.12.61628.00
4040000.exe28-Apr-20168.12.61628.00
4060000.exe28-Apr-20168.12.61628.00
4060001.exe28-Apr-20168.12.61628.00
4061000.exe28-Apr-20168.12.61628.00
4061001.exe28-Apr-20168.12.61628.00
4069002.exe28-Apr-20168.12.61628.00
6040000.exe28-Apr-20168.12.61628.00
BICNP00.exe28-Apr-20168.12.61628.00
BIINV00.exe28-Apr-20168.12.61628.00
SD64100.exe28-Apr-20168.12.61628.00
SD64200.exe28-Apr-20168.12.61628.00
SD65100.exe28-Apr-20168.12.61628.00
SN64100.exe28-Apr-20168.12.61628.00
SN64200.exe28-Apr-20168.12.61628.00
SN65100.exe28-Apr-20168.12.61628.00
Bug29221OM.sql19-Jan-2015
Bug30616SY.sql19-Jan-2015
Bug30844OM.sql19-Jan-2015
Bug32142ALL.sql 07-Apr-2015

Installation information

Install this hotfix by following the installation instructions that are included in the hotfix download.

Prerequisites

For information about the prerequisites for this hotfix, refer to the installation instructions that are included in the hotfix download.

Restart requirement

If you are prompted, restart the computer after you install the hotfix.

Removal information

You cannot remove this hotfix.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

This problem was reported as issue number 37778.  
More information
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Solomon HFSL2011SP2 SL2011SP2HF
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.
Properties

Article ID: 3161224 - Last Review: 05/02/2016 14:18:00 - Revision: 1.0

Microsoft Dynamics SL 2011 Service Pack 2

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