You Cannot Log On to Windows XP After Running the Out-of-Box Experience

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article was previously published under Q316134
This article has been archived. It is offered "as is" and will no longer be updated.
SYMPTOMS
You may not be able to log on to your new Windows XP-based computer, or a computer in which Windows XP was installed from an installation source created by your administrator with Sysprep, after you run the Wizard, also called Out-of-Box Experience (OOBE), that runs when you first turn on the computer. You may also receive the following error message
System error lsass.exe:
When trying to update a password the return status indicates that the value provided as the current password is not correct.
CAUSE
This problem occurs if your computer is restarted during the Wizard (OOBE). If this occurs, OOBE cannot flush the Machine registry key before the computer is restarted.
RESOLUTION
To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in theMicrosoft Knowledge Base:
322389 How to Obtain the Latest Windows XP Service Pack
To resolve this problem, reinstall Windows XP using the Recovery CD provided by your computer manufacturer or the installation source provided by your administrator, and do not turn off the computer or restart it during the Wizard. If your computer automatically restarts during the Wizard, contact your computer manufacturer or administrator for help to resolve this problem.

Hotfix for OEMs and Companies that Create Windows XP Images by using Sysprep

NOTE: This hotfix is not intended to fix the problem on an existing computer that is experiencing this problem. This hotfix is intended for OEMs and companies that are creating Windows XP Images by using Sysprep. You must install this hotfix on the "master" computer before the bad image is created.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this fix should have the following file attributes or later:
   Date          Time    Version       Size      File name   ----------------------------------------------------------   30-Jan-2002   19:07   5.1.2600.28   927,232   Syssetup.dll				

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.
MORE INFORMATION
This hotfix is not intended to fix the problem on an existing computer that is experiencing this problem. This hotfix is intended for OEMs and companies that are creating Windows XP Images by using Sysprep. You must install this hotfix on the "master" computer before the bad image is created.

For more information about Sysprep, see the Support\Tools\Deploy.cab file on the Windows XP CD-ROM. For more information about this issue, see the OEM Preinstall Kit (OPK) or visit the followingMicrosoft Web site:
Properties

Article ID: 316134 - Last Review: 12/07/2015 08:39:34 - Revision: 1.7

Microsoft Windows XP Home Edition, Microsoft Windows XP Professional

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