Incoming calls are redirected to voice mail or return a busy signal

Symptoms
Consider the following scenario:
  • Your on-premises Skype for Business server account is enabled for the Busy on Busy or Voicemail on Busy feature.
  • Callers report that calls to you went to voice mail or returned a busy signal even though your presence status showed Available.
Cause
This problem occurs when your previous call ended without a normal hang-up. An abnormal hang-up may occur if the Skype for Business application crashes, the computer crashes, or there's a network failure.
More information
This is the expected behavior when Skype for Business cannot gracefully end a call. After a 12-minute timeout, the user’s in-call status in the Busy on Busy application is reset to Available


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Article ID: 3161382 - Last Review: 05/13/2016 18:06:00 - Revision: 1.0

  • KB3161382
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