Can’t track emails in CRM App for Outlook

Symptoms
When you open the CRM App for Outlook, a yellow bar appears at the top of the screen which reads, “Can’t track this email.”
Cause
Tracking of emails from the Compose Email view for Outlook 2013 and Outlook 2016 clients is not currently supported.
Resolution
Until tracking of emails during email composition is supported in Outlook 2013 and Outlook 2016, you must first send the email and then track the email from your Sent Items folder. Alternatively, you may instead use Outlook Web Access using your web browser to track emails during composition.
More information
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.
Properties

Article ID: 3163174 - Last Review: 05/16/2016 13:30:00 - Revision: 2.0

Microsoft Dynamics CRM 2016

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