Article ID: 316393 - View products that this article applies to.
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After you upgrade your computer to Microsoft Windows XP from Microsoft Windows 98, Microsoft Windows 98 Second Edition, or Microsoft Windows Millennium Edition (Me), the CD-RW drive may not be recognized by Windows XP. You experience the following behaviors when you attempt to record a CD:
This behavior can occur if you use the "just!burn" CD recording program from CeQuadrat. This program is incompatible with Windows XP.
This behavior has been reported to occur with CD-RW drives that are included with the following Compaq computers:
Compaq Presario 5451
Compaq Presario 5461
Compaq Presario 7465
Compaq Presario 7470
Compaq Presario 7478
Compaq Presario 7587
Compaq Presario 7596
Compaq Presario 7922
To resolve this behavior, follow these steps:
For information about how to contact Compaq or Roxio, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
(https://support.microsoft.com/kb/65416/EN-US/ )Hardware and Software Third-Party Vendor Contact List, A-K
(https://support.microsoft.com/kb/60781/EN-US/ )Hardware and Software Third-Party Vendor Contact List, L-P
(https://support.microsoft.com/kb/60782/EN-US/ )Hardware and Software Third-Party Vendor Contact List, Q-Z
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.