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Error Message: Setup Cannot Set the Required Windows XP Configuration Information

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article was previously published under Q316425
After the file copy portion of Windows XP setup has been completed, you may receive an error message similar to the following:
Setup can not set the required Windows XP configuration information. Thisindicates an internal setup error. Contact your system administrator.
This issue can occur if a piece of hardware that is installed on your computer is incompatible with Windows XP.
To resolve this issue, update your BIOS, check your motherboard for compatibility with Windows XP, and remove any added hardware.

Do not attempt to edit your BIOS settings. Consult your computer documentation or obtain technical assistance from the manufacturer.

Determine whether or not the hardware installed on your computer is compatible with Windows XP.For additional information about hardware that is compatible with Windows XP, click the article number below to view the article in the Microsoft Knowledge Base:
295322 How to Determine If Hardware or Software Is Compatible with Windows XP
Remove any hardware that may be incompatible. To do this, follow these steps:
  1. Click Start, point to Settings, and then click Control Panel.
  2. In Control Panel, double-click System.
  3. Click the Hardware tab, and then click Device Manager.
  4. Click to expand the hardware you want to remove.
  5. Right-click the item you want to remove, and then click Uninstall.
  6. Follow the on-screen instructions to complete the uninstallation process.
  7. When the uninstallation process is complete, close Device Manager, and then restart your computer.NOTE: It may be necessary to also physically remove the hardware from the computer before you continue with Windows XP Setup.

Article ID: 316425 - Last Review: 03/14/2002 13:38:00 - Revision: 1.2

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • kbprb ocsso KB316425