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Can't create a new send connector in Exchange Control Panel in Exchange Server 2013

Symptoms
When you use Internet Explorer 11 to access the Exchange Control Panel (ECP) in a Microsoft Exchange Server 2013 environment, you can't successfully perform the following operations:
  • Create a new send connector or change the existing send connector
  • Add secondary SMTP address to a user mailbox
Cause
This issue occurs because the ECP pop-up window request isn't handled reliably by Internet Explorer.  
Resolution
To fix this issue, install Cumulative Update 13 for Exchange Server 2013 or a later cumulative update for Exchange Server 2013.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
References
Learn about the terminology that Microsoft uses to describe software updates.
Properties

Article ID: 3164701 - Last Review: 06/21/2016 20:30:00 - Revision: 2.0

Microsoft Exchange Server 2013 Enterprise, Microsoft Exchange Server 2013 Standard

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