Unable to add CRM App for Outlook due to Missing Email Address
When using the Exchange Server (Hybrid) option, you are unable to deploy the CRM App for Outlook to users. The Status column says “Issue when adding to Outlook”. When you click the "Learn more" link, the following message appears in the Details dialog:
“ResponseMessageType : ErrorMissingEmailAddress
When making a request as an account that does not have a mailbox, you must specify the mailbox primary STMP address for any distinguished folder Ids.”
The Exchange account specified in the Email Server Profile is a service account that doesn’t yet have an email address set up for it.
Set up an email address for the Exchange account used in the Email Server Profile. You can access Email Server Profiles within the CRM web application by navigating to Settings, Email Configuration, and then clicking Email Server Profiles.
Article ID: 3165820 - Last Review: 05/20/2016 13:53:00 - Revision: 1.0
Microsoft Dynamics CRM 2016
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