Unable to add CRM App for Outlook due to Missing Email Address

Symptoms
When using the Exchange Server (Hybrid) option, you are unable to deploy the CRM App for Outlook to users. The Status column says “Issue when adding to Outlook”. When you click the "Learn more" link, the following message appears in the Details dialog:

ResponseMessageType ErrorMissingEmailAddress

When making a request as an account that does not have a mailbox, you must specify the mailbox primary STMP address for any distinguished folder Ids.”
Cause
The Exchange account specified in the Email Server Profile is a service account that doesn’t yet have an email address set up for it.
Resolution
Set up an email address for the Exchange account used in the Email Server Profile. You can access Email Server Profiles within the CRM web application by navigating to Settings, Email Configuration, and then clicking Email Server Profiles.
More information
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.
Properties

Article ID: 3165820 - Last Review: 05/20/2016 13:53:00 - Revision: 1.0

Microsoft Dynamics CRM 2016

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