Article ID: 316676 - View products that this article applies to.
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When you change between AC power and DC power on your laptop computer, you may receive a "STOP 0x0000000A" error message on a blue screen. This is more likely to occur when you unplug or replug the power supply into the computer while it is in Standby mode, and then resuming.
To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/322389/EN-US/ )How to Obtain the Latest Windows XP Service Pack
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
File informationThe English version of this fix should have the following file attributes or later:
Date Time Version Size File name Platform -------------------------------------------------------------- 12-Feb-2002 16:42 5.1.2600.28 32,384 Amdk6.sys i386 12-Feb-2002 16:42 5.1.2600.28 32,896 Amdk7.sys i386 12-Feb-2002 16:42 5.1.2600.28 31,744 Crusoe.sys i386 24-Jan-2002 14:23 5.1.2600.28 1,842,176 Ntkrnlmp.exe i386 24-Jan-2002 14:23 5.1.2600.28 1,896,960 Ntkrnlpa.exe i386 24-Jan-2002 14:23 5.1.2600.28 1,870,336 Ntkrpamp.exe i386 24-Jan-2002 14:23 5.1.2600.28 1,874,688 Ntoskrnl.exe i386 12-Feb-2002 16:42 5.1.2600.28 37,248 P3.sys i386 12-Feb-2002 16:43 5.1.2600.28 30,976 Processr.sys i386 08-Jan-2002 16:12 5.1.2600.27 5,724,160 Ntkrnlmp.exe Itanium 64-bit 08-Jan-2002 16:12 5.1.2600.27 5,667,328 Ntoskrnl.exe Itanium 64-bit 08-Jan-2002 16:14 5.1.2600.27 60,544 Processr.sys Itanium 64-bit
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.
(http://go.microsoft.com/fwlink/?LinkId=151500)for other considerations.
Article ID: 316676 - Last Review: January 12, 2015 - Revision: 1.0