Article ID: 317053 - View products that this article applies to.
This article was previously published under Q317053
When you attempt to start Windows normally or in Safe mode (VGA mode), the computer may stop responding and you may receive the following STOP (blue-screen) error message:
NOTE: This behavior can also occur when you attempt to start Windows Setup from the Windows CD-ROM.
STOP 0x00000067 (0x00000004, 0x00000008, 0x00000000, 0x00000000)
This behavior indicates that the Windows registry is unable to allocate the memory pool needed to contain the registry files. This may be caused by a defective random access memory (RAM) module.
To troubleshoot this issue, replace the RAM modules in the computer, and then attempt to start Windows. If the problem persists, disable caching on the motherboard. If doing this resolves the issue, contact the motherboard manufacturer for diagnostic information.
For information about how to contact your motherboard manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/65416/EN-US/ )Hardware and Software Third-Party Vendor Contact List, A-K
(https://support.microsoft.com/kb/60781/EN-US/ )Hardware and Software Third-Party Vendor Contact List, L-P
(https://support.microsoft.com/kb/60782/EN-US/ )Hardware and Software Third-Party Vendor Contact List, Q-Z
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
For additional information about how to troubleshoot a STOP 0x67 error message, click the article number below to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/195372/EN-US/ )STOP 0x00000067 on System Reboot
Article ID: 317053 - Last Review: February 1, 2012 - Revision: 3.0