Room Finder in Outlook doesn't display any conference rooms when a user creates a meeting

When a user creates a new meeting in Microsoft Outlook, no conference rooms are listed in the Choose an available room box in the Room Finder.

This issue may occur if the user doesn't select a room list. A room list must be selected before available rooms are displayed in the Room Finder. 
To display available rooms, select a room list from the Show a room list box.
To create a room list and to add existing rooms to the room list, follow these steps:
  1. Do one of the following:
    • In on-premises Exchange Server or in an Exchange hybrid environment, open the Exchange Management Shell.
    • In Exchange Online, connect to Exchange Online by using remote PowerShell. For more information, see Connect to Exchange Online PowerShell.
  2. Run the following command to create a room list:
    New-DistributionGroup <RoomListName> -RoomList -Members $Members
  3. Run the following command to add existing rooms to the room list:
    Add-DistributionGroupMember <RoomListName> -Member <RoomMailbox>
For more information, see Create a room list distribution group and Create and manage room mailboxes.

Still need help? Go to the Office 365 Community website or the Exchange TechNet Forums.

Article ID: 3171334 - Last Review: 06/23/2016 20:09:00 - Revision: 2.0

Exchange Server 2016 Enterprise Edition, Exchange Server 2016 Standard Edition, Microsoft Exchange Server 2013 Enterprise, Microsoft Exchange Server 2013 Standard, Microsoft Exchange Server 2010 Enterprise, Microsoft Exchange Server 2010 Standard, Microsoft Exchange Online

  • o365 KB3171334