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Cannot Transfer Images From Your Nikon Digital Camera

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article was previously published under Q317181
This article has been archived. It is offered "as is" and will no longer be updated.
You may be unable to transfer some or all of the images from your Nikon digital camera to your Windows XP-based computer.
This problem may occur if the PTP driver is not propagating the necessary vendor-defined events to the WIA service.
To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in theMicrosoft Knowledge Base:
322389 How to Obtain the Latest Windows XP Service Pack
The English version of this fix should have the following file attributes or later:
   Date       Time   Version      Size     File name   --------------------------------------------------   01-Feb-02  17:24  5.1.2600.28  148,480  Ptpusd.dll				

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.

Article ID: 317181 - Last Review: 12/07/2015 08:50:10 - Revision: 1.3

Microsoft Windows XP Home Edition, Microsoft Windows XP Professional

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