You are currently offline, waiting for your internet to reconnect

Computer Stops Responding When You Resume from S3 State in Windows XP

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article has been archived. It is offered "as is" and will no longer be updated.
When you resume your computer that has two IDE drives connected to one cable from Standby, your computer may stop responding (hang).
This problem occurs because the IDE disk driver does not check the busy bit in the drive status before it resets the drive. This is a problem with computers that are using S3 sleep for Standby. These computers stop power to the drive instead of issuing a sleep command to the drive in the same way that the S2 standby process does. This behavior causes the drives to be reset before the drive negotiation is completed when the drives restart.

The specifications for ATAPI drives require checking the busy bit before the drive is reset. The specifications also state that the drives will ignore resets until the drives are synchronized and until they are ready to operate after negotiation. As of July 2002, some drives do not do this. This behavior can cause computers with two drives to start with both drives programmed to be master on the same cable. When this behavior occurs, your computer may stop responding (hang).
To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in theMicrosoft Knowledge Base:
322389 How to Obtain the Latest Windows XP Service Pack
Microsoft provides an Atapi.sys driver that waits for the drives to finish negotiation before the reset command is sent. This wait is controlled by the following DWORD registry key entry:
The default behavior of this fix is for Atapi.sys not to wait before the reset command is issued. This behavior occurs because the hotfix is in place but the registry key does not exist or the value of the registry key is set to 0.

If you experience the symptoms that are described in this article, you must create the registry key and set the value to 1. When you do so, Atapi.sys waits before sending the reset commands to the drive and prevents the computer from becoming unresponsive.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this fix should have the following file attributes or later:
   Date         Time   Version      Size    File name   --------------------------------------------------   08-16-2002  10:31am 5.1.2600.55 87,168   Atapi.sys				

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.This hotfix is included with SP1. When this hotfix is installed by SP1, the default behavior remains unchanged and Atapi.sys sends the reset command. If your computer exhibits these symptoms after you apply SP1, you must create the registry key mentioned in the "Resolution" section of this article and set the value to 1 to turn on the delay.
More information
This issue is mainly hardware related and also exists in Windows 2000. For additional information about your computer not responding when you resume from S3 state in Windows 2000, click the article number below to view the article in the Microsoft Knowledge Base:
323153 Computer May Hang During Resume from S3 Standby with Two IDE Drives
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Article ID: 317272 - Last Review: 01/12/2015 19:43:15 - Revision: 1.0

Microsoft Windows XP Home Edition, Microsoft Windows XP Professional

  • kbnosurvey kbarchive kbautohotfix kbhotfixserver kbqfe kbbug kbenv kbfix kboswin2000fix kbwinxpsp1fix KB317272