Monitor.exe 2.0.0.1 May Cause an Error Message in Windows XP

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article has been archived. It is offered "as is" and will no longer be updated.
Symptoms
If you install certain Internet signup programs, Windows may become unusable. For example, nothing may happen when you click the Start button, or icons on the desktop may disappear. You may also receive the following error message:
Monitor.exe has encountered a problem and needs to close. We are sorry for the inconvenience.
If you view the data that the error report contains, the following error signature information is listed:
App Name     App Version  Module Name   Module Version  Offset----------------------------------------------------------------Monitor.exe  2.0.0.1      Kernel32.dll  5.1.2600.0      00016341					
Cause
EncompassMonitor, a component that is included with the Internet signup program, is not compatible with Windows XP.
Resolution
To resolve this issue, download the Windows XP Application Compatibility Update from the Microsoft Windows Update Web site at:
More information
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Properties

Article ID: 317445 - Last Review: 12/07/2015 08:53:01 - Revision: 3.0

Microsoft Windows XP Home Edition, Microsoft Windows XP Professional

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