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Outlook 2016 inserts document as icon with hyperlink in body of message

Symptoms
When you use Microsoft Outlook 2016 to connect to a Microsoft Exchange 2013 or earlier mailbox and you insert a OneDrive for Business or SharePoint 2016 file into a new email message, the attachment may be added to the body of the message as an icon with a hyperlink.
Cause
Outlook 2016 includes support for new Exchange Server 2016 document sharing functionality. This functionality is not supported with Exchange Server 2013 or earlier mailboxes.
Workaround
To work around this issue, change the format of the email message to Rich Text or Plain Text before attaching a document from a OneDrive for Business or SharePoint 2016 file. To change the format, use the following steps:

  1. In a new email message, click Format Text tab in the ribbon.
  2. Click Plain Text or Rich Text.
  3. Click the Message tab in the ribbon and then click Attach File.
  4. Attach the file the way you normally do.

Status
Microsoft is researching this problem and will post more information in this article when the information becomes available.
More information
Exchange Server 2016 includes a new approach to attachments to simplify document sharing. You can use either Outlook 2016 and Outlook on the web to attach a link to a SharePoint 2016 or OneDrive for Business document instead of a traditional attachment. This provides the benefits of coauthoring and version control.

Although the user interface in Outlook 2016 has been updated, attaching documents as links to SharePoint 2016, SharePoint Online (SPO) or OneDrive for Business is not supported with Exchange Serve 2013 or earlier mailboxes.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.
Properties

Article ID: 3175690 - Last Review: 06/30/2016 00:41:00 - Revision: 1.0

Outlook 2016

  • KB3175690
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