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Computer Hangs if USB Selective Suspend Option of USB Mouse Is On

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article was previously published under Q317673
Your computer may stop responding (hang) during shutdown if the USB selective suspend option of your USB mouse is turned on.
This problem is caused by a code bug in the Hidclass driver (Hidclass.sys).
To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in theMicrosoft Knowledge Base:
322389 How to Obtain the Latest Windows XP Service Pack
The English version of this fix should have the following file attributes or later:
   Date         Time   Version      Size    File name   -----------------------------------------------------   28-Feb-2002  23:35  5.1.2600.32  33,152  Hidclass.sys				

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.

Article ID: 317673 - Last Review: 10/27/2006 03:22:40 - Revision: 1.2

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • kbhotfixserver kbqfe kbbug kbenv kbfix kboswin2000fix kbwinxpsp1fix KB317673
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