Data to gather when opening a case for Microsoft Azure Automation

Summary
This article describes some of the basic information you should gather before opening a case for Azure Automation with Microsoft product support. This information is not required, however it will help Microsoft resolve your problem as quickly as possible.
More information
Before opening a case for Azure Automation with support, please gather the following information:

1. The JobID (for the job that is having an issue)

From the Portal:

a. Go to the Automation Accounts blade.
b. Click on the Automation Account you are troubleshooting.
c. Click on Jobs.
d. Click on the Job in question.
e. Under Job Summary you will find a Job ID (a GUID).




For the Classic Portal:

a. Go to the Automation Account dashboard and click on the runbook in question.
b. Then click on the Job tab.
c. Then click on the Job in question.
d. Under Job Summary, you will find the Job ID (a GUID).



2. The account name

From the Portal:

a. Go to the Automation Accounts blade.
b. Get the name of the Automation Account you are troubleshooting.

3. A sample of the script you are running

4. The log files

From the Portal:

a. Go to the Automation Accounts blade.
b. Click on the Automation Account you are troubleshooting.
c. Click on Jobs.
d. Click on the Job in question.
e. Click on All Logs.
f. On the resulting blade gather the data.

Properties

Article ID: 3178510 - Last Review: 07/19/2016 16:06:00 - Revision: 1.0

Microsoft Azure Automation

  • KB3178510
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