Export-HcsSupportPackage Fails

Symptoms
Support package creation fails when running Export-HcsSupportPackage with error "Could not find part of the path"



Example:

[SSS0991003L7054]: Controller1>Export-HcsSupportPackage -Path \\10.3.26.93\dump -Credential administrator

WARNING: A script or application on the remote computer SSS991003L7054 is sending a prompt request. When you are

prompted, enter sensitive information, such as credentials or passwords, only if you trust the remote computer and the

application or script that is requesting the data.

 

cmdlet Export-HcsSupportPackage at command pipeline position 1

Supply values for the following parameters:

EncryptionPassphrase: ******

WARNING: A script or application on the remote computer SSS0991003L7054 is sending a prompt request. When you are

prompted, enter sensitive information, such as credentials or passwords, only if you trust the remote computer and the

application or script that is requesting the data.

Confirm EncryptionPassphrase: ******

12/11/2015 10:57:26 AM Connecting to '\\10.3.26.93\dump'

12/11/2015 10:57:26 AM Initiating peer data collection

12/11/2015 10:57:28 AM ClusterManagementLog element has been gathered.

12/11/2015 10:57:28 AM DumpLog element has been gathered.

12/11/2015 10:57:28 AM StackDumps element has been gathered.

12/11/2015 10:57:28 AM PeriodicEtwLogs element has been gathered.

12/11/2015 10:57:34 AM BmcLogs element has been gathered.

12/11/2015 10:57:38 AM RegistryKeys element has been gathered.

12/11/2015 10:57:39 AM ClusterCmdlets element has been gathered.

12/11/2015 10:57:39 AM NetworkCmdlets element has been gathered.

12/11/2015 10:57:39 AM NetworkCmds element has been gathered.

12/11/2015 10:57:39 AM Rttdump element has been gathered.

12/11/2015 10:57:40 AM LogFiles element has been gathered.

12/11/2015 10:57:40 AM StorageCmdlets element has been gathered.

12/11/2015 10:57:46 AM XutilLogdump element has been gathered.

Export-HcsSupportPackage : An error occurred while gathering the ClusterLog element of the support package. Could not

find a part of the path.

    + CategoryInfo          : NotSpecified: (:) [Export-HcsSupportPackage], Exception

    + FullyQualifiedErrorId : An error occurred while gathering the ClusterLog element of the support package.,Microso

   ft.HCS.Management.Powershell.Cmdlets.ExportHcsSupportPackageCommand

 

12/11/2015 10:59:51 AM EtwLogs element has been gathered.

12/11/2015 11:01:53 AM XutilDdump element has been gathered.

12/11/2015 11:02:21 AM ConfigurationCmdlets element has been gathered.

12/11/2015 11:02:21 AM Finishing peer data collection

WARNING: The operation succeeded on this controller, but failed on the peer controller due to the following error(s).

Please check whether the peer is healthy and whether the current node can connect to the peer.

Export-HcsSupportPackage : Could not find a part of the path

'D:\hcs\temp\supportpkg_4fr2znln.tjs\HKEY_LOCAL_MACHINE-Software-Microsoft-CisAgent.txt'.

    + CategoryInfo          : NotSpecified: (:) [Get-HcsSupportPackage], DirectoryNotFoundException

    + FullyQualifiedErrorId : An error occurred while placing the file 'registry\HKEY_LOCAL_MACHINE-Software-Microsoft

   -CisAgent.txt'.,Microsoft.HCS.Management.Powershell.Cmdlets.GetHcsSupportPackageCommand

 

Export-HcsSupportPackage : An error occurred while gathering 'C:\Program Files\LSI\RTTDump.exe' for the Rttdump

element of the support package. Could not find a part of the path 'D:\hcs\temp\supportpkg_mbyu3z3v.dud'.

    + CategoryInfo          : NotSpecified: (:) [Get-HcsSupportPackage], Exception

    + FullyQualifiedErrorId : An error occurred while gathering the Rttdump element of the support package.,Microsoft.

   HCS.Management.Powershell.Cmdlets.GetHcsSupportPackageCommand

 

Export-HcsSupportPackage : An error occurred while gathering the ClusterLog element of the support package. Could not

find a part of the path.

    + CategoryInfo          : NotSpecified: (:) [Get-HcsSupportPackage], Exception

    + FullyQualifiedErrorId : An error occurred while gathering the ClusterLog element of the support package.,Microso

   ft.HCS.Management.Powershell.Cmdlets.GetHcsSupportPackageCommand

 

Export-HcsSupportPackage : An error occurred while gathering 'HKEY_LOCAL_MACHINE\Software\Microsoft\CDMInfra' for the

RegistryKeys element of the support package. The operation was canceled.

    + CategoryInfo          : NotSpecified: (:) [Get-HcsSupportPackage], Exception

    + FullyQualifiedErrorId : An error occurred while gathering the RegistryKeys element of the support package.,Micro

   soft.HCS.Management.Powershell.Cmdlets.GetHcsSupportPackageCommand

 

\\10.3.26.93\dump\8100-SSS0991003L7054-151211-1057

Cause
Timing issue with periodic log collection or another support package being created by another process. There is a background process on the appliance that periodically copies log files and moves them to a temporary location on the appliance. This process tries to access the files at the same time as Export-HcsSupportPackage.
Resolution
Since it is a timing issue, please wait a few minutes and retry. 

Update 2.2 improves the user experience so that there is a clear error message in this case: "Log archiving in progress or another support package is being generated. Please try again later."

If retry does not work after 10 minutes, contact support.
More information
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.
Properties

Article ID: 3181932 - Last Review: 09/16/2016 21:51:00 - Revision: 1.0

Microsoft Azure StorSimple Appliance

  • KB3181932
Feedback