Your version of Microsoft Dynamics CRM for Outlook isn't supported for upgrading to CRM 2016 for Outlook

Symptoms
When you attempt to install Microsoft Dynamics CRM 2016 for Outlook, you encounter the following error:

"Your version of Microsoft Dynamics CRM for Outlook isn't supported for upgrading to CRM 2016 for Outlook. You must first upgrade CRM for Outlook to a version that is supported for upgrading to CRM 2016 for Outlook."
Cause
You can only upgrade to CRM 2016 for Outlook if you currently have CRM 2015 for Outlook.
Resolution
If you want to upgrade CRM 2013 for Outlook to CRM 2016 for Outlook, you have two options:

Option 1: First upgrade to CRM 2015 for Outlook. After upgrading to CRM 2015 for Outlook, upgrade to CRM 2016 for Outlook

Option 2: Uninstall Microsoft Dynamics CRM 2013 for Microsoft Office Outlook using Add/Remove Programs from within Control Panel. After uninstalling CRM 2013 for Outlook, install CRM 2016 for Outlook

If you encounter an error trying to install or uninstall CRM for Outlook, run the Program Install and Uninstall troubleshooter.
More information
If you still encounter issues installing or connecting CRM for Outlook to a CRM Online organization, run the Microsoft Support and Recovery Assistant.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.
Properties

Article ID: 3182010 - Last Review: 07/25/2016 22:54:00 - Revision: 1.0

Microsoft Dynamics CRM 2016, Microsoft Dynamics CRM for Microsoft Office Outlook, Dynamics CRM Online

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