Skype for Business 2016 is excluded when you download Office from the Office 365 portal

Consider the following scenarios:

Scenario 1

The Skype for Business (Standalone) option is set to Off in the Software download settings of the Office 365 portal. Then you install Office 2016 from the Office 365 Business Premium subscription.

Software Download Settings

Scenario 2

You upgrade from a MidSize Business subscription to a Business Premium Subscription. In the Office 365 portal, you install the 2013 version of Office 365 Business Premium.

In these scenarios, Skype for Business isn't installed. However, the other Office applications are installed.

Solution for scenario 1

The Skype for Business (Standalone) option is disabled. You have to use the 2016 version of the Office Deployment Tool (ODT) to install Office 365 Business Premium to make sure that Skype for Business isn't removed when you install Office. For more information about the Office Deployment Tool for Click-to-Run, see the following Office 365 TechNet topic: Office Deployment Tool for Click-to-Run.

A sample Configuration.XML file:

<Configuration> <Add OfficeClientEdition="32" Channel="Current"> <Product ID="O365BusinessRetail"> <Language ID="en-us" /> </Product> </Add></Configuration>

Solution for scenario 2

The Office 2016 version of Business Premium includes Skype for Business. However, the Office 2013 version of Business premium doesn’t have Skype for Business. You have to install Office 2016 version of Office from the Office 365 portal.
More information
Microsoft is aware of this behavior and we are working to improve this experience.

With the Midsize Business subscription, you get Office ProPlus (O365ProPlusRetail). Both the Office 2013 and Office 2016 versions from the Midsize Business subscription include Skype for Business. If you upgrade to the Business Premium subscription and want to install the Office 2013 version of Business Premium, consider the following:
  • The subscription doesn't include Skype for Business. You will have to install Skype for Business (Standalone) separately.
  • Skype for Business (Standalone) is a free product. It doesn’t include all the features of Skype for Business full version.


Article ID: 3186802 - Last Review: 09/14/2016 20:13:00 - Revision: 4.0

Office 365 Business, Skype for Business 2016

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