Password isn’t synced from Azure AD to the local on-premises directory after the password is changed or reset
Additionally, you or your users may see the following message, or the password will not write back to your on-premises directory:
We're sorry but we cannot reset your password at this time. This is due to a temporary connectivity issue, so if you try again later, resetting your password may succeed. If the issue persists, please contact your admin to reset your password for you.
- Prerequisites are not met for password writeback.
- Permissions are not set up correctly for password writeback.
- The password reset agent in Azure AD Connect isn't running.
- Ther's a network connectivity issue between the password reset service in Azure AD and your local environment where Azure AD Connect is running.
|Users who perform self-service password reset through https://passwordreset.microsoftonline.com||Yes|
|Admins who perform self-service password reset through https://passwordreset.microsoftonline.com||Yes|
|Password change in My Apps or in Office 365 portal||Yes|
|Admins who perform password resets by using the Azure Management Portal||Yes|
|Admins who perform password resets by using the Office 365 admin center||No|
|Passwords at new user creation through Azure Management Portal, Office 365 admin center, or Azure AD PowerShell Module||No|
|Admins who use the Set-MsolUserPassword cmdlet by using the Azure AD PowerShell Module||No|
Article ID: 3187256 - Last Review: 09/07/2016 22:33:00 - Revision: 3.0
- o365 KB3187256