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You Receive a "USB Device Not Recognized" Error Message When You Resume Your Computer from Suspend or Hibernation

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article was previously published under Q318773
When you resume your computer from standby or hibernation, you may receive a "USB Device Not Recognized" error message.

This error message occurs only if USB/PS2 combination devices are attached to the computer. One example of such a device is a keyboard that has both USB and PS2 connectors. You can use either connector for all of the keyboard functions.
During initialization, devices are reset too soon after they are powered on. In this situation, some devices may use the wrong connector.
To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in theMicrosoft Knowledge Base:
322389 How to Obtain the Latest Windows XP Service Pack
The English version of this fix should have the following file attributes or later:
   Date         Time   Version      Size     File name       ------------------------------------------------------   12-Mar-2002  18:35  5.1.2600.37  101,376  Hal.dll   12-Mar-2002  18:36  5.1.2600.37  128,000  Halaacpi.dll   12-Mar-2002  18:36  5.1.2600.37  77,440   Halacpi.dll   12-Mar-2002  18:36  5.1.2600.37  130,048  Halmacpi.dll				

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.

Article ID: 318773 - Last Review: 05/14/2007 04:06:36 - Revision: 1.3

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
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