Error "You do not have permission to access these records" occurs when attempting to configure Microsoft Dynamics CRM for Microsoft Office Outlook
"You do not have permission to access these records. Contact your Microsoft Dynamics CRM administrator."
If you click Details, you see the following additional details:
Principal user (Id=<GUID>, type=8) is missing prvWriteUserSettings privilege (Id=588725dd-c878-41c5-a4c3-5efc93cd3ffd) at Microsoft.Crm.Application.Commands.ApplicationCommand.UpdateUserSettingsLanguage(String propertyName, Int32 oldLcid, Int32 lcid, IOrganizationContextEx context, Boolean allowThrowingCrmException)
at Microsoft.Crm.Application.Commands.ApplicationCommand.UpdateUserSettingsUICulture(Int32 lcid, IOrganizationContextEx context, Boolean allowThrowingCrmException)
at Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Configure(IProgressEventHandler progressEventHandler)
at Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Configure(Object stateInfo)
2. Navigate to Settings > Security > Security Roles.
NOTE: If you are not using Microsoft Dynamics CRM 2015 or later, Security Roles is located under Administration instead of Security.
3. Open the role that is assigned to this user.
4. Click on the Business Management tab and grant the “Write” privilege for the User Settings entity. User level access is the minimum requirement.
5. Click Save.
6. Attempt to connect Microsoft Dynamics CRM for Microsoft Office Outlook again.
If you are still encountering issues connecting CRM for Outlook to your CRM Online organization, run the Microsoft Support and Recovery Assistant to diagnose and fix the problem.
1. Navigate to Settings > Security > Users.
NOTE: If you are not using Microsoft Dynamics CRM 2015 or later, Users is located under Administration instead of Security.
2. Open the User record who is facing this issue.
3. On the command bar within the user record, click Manage Roles.
4. Locate the security role that has a checkmark next to it. Use the steps provided in the Resolution section to grant the Write privilege for the User Settings entity.
Article ID: 3187736 - Last Review: 08/19/2016 17:38:00 - Revision: 1.0
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