This article was previously published under Q318853
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When you use Microsoft Outlook Web Access (OWA) to open a Contact, the Contact may be displayed with the note form instead of the Contact form.
This problem may occur if:
You use Exchange 2000 Server Service Pack 2 (SP2).-and-
The Contact has a custom message class (when the Contact is viewed in Microsoft Outlook, the Contact uses a custom Contact form).
OWA cannot view a custom Contact form. OWA displays the standard Contact form for a custom Contact form. However, in Exchange 2000 Service Pack 2, OWA displays the note form instead of the standard Contact form.
To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in theMicrosoft Knowledge Base:
301378 XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack
The English version of this fix should have the following file attributes or later:
NOTE: Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 2.
To work around this problem and view the Contact in OWA, convert the message class field of the Contacts back to IPM.Contact. However, a side effect of this workaround is that you cannot use a custom Outlook form to view the Contacts in Outlook.
For additional information about message classes and a utility that you can use to change the message class fields, click the article number below to view the article in the Microsoft Knowledge Base:
290659 OL2002: How to Update Existing Items to Use a New Custom Form
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 3.