This article was previously published under Q319030
This article has been archived. It is offered "as is" and will no longer be updated.
After you apply any Store.exe fix with a build from 5.5.5770.39 through 5.5.5770.58, an access violation may occur in the Exchange 2000 information store.
This problem occurs because of a code change in Store.exe that was made to fix a different issue.
To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in theMicrosoft Knowledge Base:
301378 XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack
The English version of this fix should have the following file attributes or later:
Component: Information store
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 3.
The User.dmp file that is created with the access violation contains a call stack that is similar to: