This article was previously published under Q319095
This article is intended for a beginning to intermediate computer user.
You experience one of the following symptoms on a Windows XP-based computer:
The Volume icon is not displayed in the notification area at the far right of the taskbar.
When you try to add the volume control icon to the notification area, you receive the following error message:
Windows cannot display the volume control on the taskbar because the Volume Control program has not been installed. To install it use Add/Remove Programs in Control Panel.
Therefore, you cannot start the Volume Control program and cannot adjust the volume and sound level settings of your computer.
There are two possible causes of this problem:
The Volume icon has not been added to the notification area of your computer. (The Volume icon is not displayed automatically when you first install Windows XP.)
The Sndvol32.exe file is damaged or missing.
Note You may find it easier to follow the steps if you print this article first.
By default, the Volume icon is not displayed when you first install Windows XP on your computer. To resolve this problem, try to add the Volume icon to the notification area.
Note If you have already tried to add the Volume icon and received an error, skip this section and go to method 2.
Method 1: Add the Volume icon
To add the Volume icon to the notification area of your computer, follow these steps:
Click Start, and then click Run.
Copy and paste or type the following command in the Open box, and then click OK:
Click to select the Place volume icon in the taskbar check box.
If the Volume icon is displayed in the notification area of your computer, you are finished. If you cannot add the Volume icon or if you receive an error message when you try to add it, the Sndvol32.exe file might be damaged or missing. Go to method 2.
Method 2: Save a new copy of the Sndvol32.exe file on your hard disk
If the Sndvol32.exe file is damaged or missing, you must extract a new copy of the Sndvol32.exe file from the Windows XP CD and save it on your computer's hard disk.
This method requires you to have your Windows XP installation CD.
Note If you do not have access to the Windows XP CD that contains the installation files, ask the network administrator for help if the computer is at your workplace, or contact Support. To contact Microsoft Support, visit the following Microsoft Web site:
Note system_root is the path and folder name where the Windows system files are located on your computer. This is usually C:\Windows. If the folder that contains the Windows system files on your computer is C:\Windows, type the following, and then press ENTER:
Note There is a space between "ex_" and "c:\windows" in this command.
Type exit to exit the command prompt, and then press ENTER.
Verify that you can start Volume Control and that the Volume icon is displayed in the notification area (if you selected this option in method 1).
If the Volume icon is displayed in the notification area, you are finished. If the Volume icon is not displayed in the notification area, go to the "Next steps" section.
If these methods did not work for you, you might want to ask someone you know for help, or you might want to contact the network administrator for help. You can also use the Microsoft Customer Support Services Web site to find other solutions. Some services that the Microsoft Customer Support Services Web site provides include the following: