Windows XP RIS Client Loses Video or Stops Responding While "Starting Windows" Is Displayed

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article has been archived. It is offered "as is" and will no longer be updated.
Symptoms
If you install Windows XP by using a Pre-Boot Execution Environment (PXE) network adapter or by using a remote boot floppy from a Remote Installation Services (RIS) server, the installation process may stop responding (hang) at the "Setup is Starting Windows" screen. A few seconds after this message appears, the screen may suddenly go black. You may also receive the following Stop error message on a blue screen:
STOP: 0x4000008a (0x822bcda8, 0x823978b0, 0x00000000, 0x00000000)
A kernel thread terminated to protect your system mutax.
NOTE: The four parameters that are inside the parentheses can vary according to the computer's configuration.

When you receive the stop error message, the RIS installation does not continue.
Cause
This problem may occur if the computer's BIOS does not notify Windows where the extra INT1A BIOS code is located. When Windows copies the BIOS code into the virtual DOS environment, Windows does not copy the extra INT1A codes. If the video BIOS of the display adapter calls INT1A, the video BIOS jumps to a location without valid code. This problem may occur if your computer uses an NVIDIA-based video card such as the GeForce2 or TNT RIVA.
Resolution
To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in theMicrosoft Knowledge Base:
322389 How to Obtain the Latest Windows XP Service Pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name   --------------------------------------------------------------   11-Mar-2002  15:00  5.1.2600.34        65,152  Videoprt.sys				

Workaround
To work around this problem, temporarily replace the AGP video adapter with another supported PCI or AGP video adapter that uses a different chipset. You can then use RIS to install the client. After the installation is complete, put the original video adapter back in the computer, and let Windows detect the video adapter and install the video drivers.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.
More information
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
kbVideo GeForce2 MX NVIDIA Go (Dell) (Toshiba) Quadro DCC RIVA TNT TNT2 model 64 Ultra Vanta graphics card 0x4000008a GeForce blank
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.
Properties

Article ID: 319111 - Last Review: 01/12/2015 19:56:09 - Revision: 1.0

Microsoft Windows XP Home Edition, Microsoft Windows XP Professional

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