"Error 718" Error Message When You Attempt to Connect to the Internet Through MSN

This article was previously published under Q319116
This article has been archived. It is offered "as is" and will no longer be updated.
SYMPTOMS
When you attempt to connect to the Internet by using an MSN Internet account, you may receive the following error message:
Error connecting to Connection Name:
Verifying user name and password
Error 718: Timed out waiting for a valid response from the remote PPP Peer
CAUSE
This behavior can occur if you do not insert MSN/ immediately in front of the account user name in the dial-up connection dialog box.
RESOLUTION
To resolve this issue, insert the user name in the following format, where user_name is the name of the user account:
MSN/user_name
NOTE: "MSN" should be capitalized.
MORE INFORMATION
For additional information about error 718, click the article numbers below to view the articles in the Microsoft Knowledge Base:
162847 Troubleshooting PPTP Connectivity Issues in Windows NT 4.0
219353 RRAS PPP Connections May Time-out on Slow or Delayed Links
Properties

Article ID: 319116 - Last Review: 12/07/2015 09:11:39 - Revision: 1.4

Microsoft Windows 2000 Standard Edition, Microsoft Windows NT Server 4.0 Standard Edition, Microsoft Windows NT Workstation 4.0 Developer Edition, Microsoft Windows Millennium Edition, Microsoft Windows 98 Second Edition, Microsoft Windows 98 Standard Edition

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