Can't record meetings in Lync or Skype for Business in Window N or Windows KN editions

Symptoms
On a computer that's running a Windows N or Windows KN edition of Windows, recording is allowed in a Skype For Business meeting. However, you don't have the option to start a recording. Additionally, when you try to launch the Skype for Business Recording Manager, it crashes.
Cause
Windows N and Windows KN editions don't include certain media-related features and files. Some of these files are required for Skype for Business to record meetings.
Resolution
Install the appropriate Media Feature Pack for your version of Windows. To find links for the currently available Media Feature Packs, see Media Feature Pack list for Windows N editions.
Properties

Article ID: 3191317 - Last Review: 09/16/2016 20:51:00 - Revision: 1.0

Skype for Business 2016, Skype for Business 2015, Microsoft Lync Server 2013

  • kbsurveynew KB3191317
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