Article ID: 319133 - View products that this article applies to.
This article was previously published under Q319133
If you use the Microsoft Internet Information Server Management Console, you may notice that the Simple Mail Transfer Protocol (SMTP) virtual server has not started. If you try to start the Internet Information Services (IIS) Manager, also called the Internet Services Manager (ISM), you receive the following error message after a delay:
Additionally, in the ISM status column for the SMTP virtual server, you may receive the following status message: Note On a Microsoft Windows Server 2003-based computer that has IIS 6.0 installed, you may also receive the following error message:
The service did not respond to the start or control request in a timely fashion.
The service has returned a service specific error code.
The registry entries that are used by the SMTP virtual server may be missing or corrupted.
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
To resolve this issue, replace the missing or corrupted registry entries. To do this, follow these steps.
We strongly recommend that all users upgrade to IIS 6.0 installed on a Windows Server 2003-based computer. IIS 6.0 significantly helps increase Web infrastructure security. For more information about IIS security-related topics, visit the following Microsoft Web site:
Article ID: 319133 - Last Review: February 28, 2007 - Revision: 5.4