This article was previously published under Q319238
This article has been archived. It is offered "as is" and will no longer be updated.
NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".
For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:
257824 OL2000: Differences Between Outlook and Outlook Express
If you click Send/Receive in Outlook 2000, you receive a prompt to enter you password although you have already entered this information during a Microsoft Outlook session.
This problem occurs if all the following are true:
Outlook 2000 is configured in Internet Mode Only (IMO) mode.
You are using an Internet Messaging Access Protocol (IMAP) server for messages.
You cleared the Remember Password check box when you configured your e-mail account in Microsoft Outlook.
To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
276367 OFF2000: How to Obtain the Latest Office 2000 Service Pack
Installing the Update
Follow these steps to resolve the problem:
Install the Office 2000 SR-1 update if it is not currently installed. To download and install the SR-1 Update, click the following Microsoft Knowledge Base article:
245025 OFF2000: How to Obtain and Install Office 2000 SR-1/SR1a Update
Install the hotfix described in this article. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Size File name --------------------------------------------------- 30-Apr-2002 13:08 2,649,088 Outlook.msp 30-Apr-2002 13:14 7,720,960 Outlook_Admin.msp
After the fix is installed, the following files will have the listed attributes or later:
where Admin Path is the path to your administrative installation point for Office 2000 (for example, C:\Office2000), and
where MSI File is the MSI database package for the Office 2000 product (for example, Data1.msi).
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office 2000 Service Pack 3 (SP-3).