Article ID: 319247
When you view an HTML Help file (.chm file name extension), you may receive one of the following:
One or more of the problems in the previous list can occur if the CHM file name or the path to the file contains a number sign (#). If the CHM file name contains the # symbol, then the topics in the table of contents do not appear. If the path contains the # symbol, then you may receive an access violation error message.
To work around this issue, remove the # symbol from the file name or from the path to the file.
Microsoft has confirmed that this is a bug in the Microsoft products that are listed at the beginning of this article.
To check which version of HTML Help you are using, locate the file Hhctrl.ocx on your computer. Right-click Hhctrl.ocx, click Properties, and then verify the version correspondence below:
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Steps to Reproduce BehaviorTo reproduce the problem, follow these steps:
Article ID: 319247 - Last Review: June 19, 2014 - Revision: 2.0
Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.