Article ID: 319303 - View products that this article applies to.
This article was previously published under Q319303
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Internet Explorer may stop responding (hang) when you use the navigation buttons to move through pages in Internet Explorer.
This problem may be caused by the software that decompresses the audio data in the Start.wav audio file that is played when you are exploring in Internet Explorer.
To resolve this problem, obtain the latest service pack for Internet Explorer 6. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/328548/EN-US/ )How to Obtain the Latest Internet Explorer 6 Service Pack
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Internet Explorer 6 Service Pack 1.