XCLN: The Exchange Multimedia Extension Causes a Memory Leak in Outlook

This article has been archived. It is offered "as is" and will no longer be updated.
When you use Microsoft Outlook connected to Exchange 2000 Server with a multimedia mail item, you may receive the following error message:
The add-in "[PATH]\EMOlClnt.dll" could not be installed or loaded. This problem may be resolved by using Detect and Repair on the Help menu. Out of memory or system resources. Close some windows or programs and try again.
This problem may occur if:
  • You are using Outlook 2000 or Outlook 2002.-and-

  • You are installing the Exchange 2000 multimedia extension in Outlook.-and-

  • There are over 900 mail items, which include multimedia messages (such as voice messages).-and-

  • There is a referring Messaging Application Programming Interface (MAPI) property.
This problem occurs because of the Exchange 2000 Server multimedia extension. A memory leak occurs in Outlook.
To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in theMicrosoft Knowledge Base:
301378 XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack
The following file is available for download from the Microsoft Download Center:
Release Date: May 16, 2002

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.The Japanese version of this fix has the file attributes (or later) that are listed in the following table.
   Date         Size     File name        ----------------------------------   19-APR-2002  132,608  Emolclnt.msi   19-APR-2002   57,883  Emolclnt.cab				
After the hotfix is installed, the Japanese version of this fix (on the client computer) will have the file attributes (or later) that are listed in the following table.
   Version      File name        -------------------------   6.0.5770.84  Emolclnt.dll 				
NOTE: Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 2.
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 3.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Article ID: 319361 - Last Review: 01/11/2015 21:33:58 - Revision: 1.0

  • Microsoft Exchange 2000 Server Standard Edition
  • Microsoft Outlook 2002 Standard Edition
  • Microsoft Outlook 2000 Standard Edition
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