This article was previously published under Q319581
If the following conditions exist, when you right-click a file or folder to view the shortcut menu, you may receive an error message:
The first item you right-click after you start Windows is in a program window.
The program is not Windows Explorer, or the desktop.
Sample Error Messages and Fault Addresses
Windows 98 Second Edition, Windows 98, Windows 95 OEM Service Release (OSR) and Windows 95
This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.
If you click Details, you may receive the following detail information:
EXPLORER caused an invalid page fault in module KERNEL32.DLL at fault address.
Windows Millennium Edition (Me)
EXPLORER has caused an error in KERNEL32.DLL. EXPLORER will now close.
If you continue experiencing problems, try restarting your computer.
FAULT ADDRESS Operating System Version-----------------------------------------------0177:BFF6BB07 Windows Me 4.90.30000167:BFF7B9A6 Windows 98SE 4.10.2222A015F:BFF7B997 Windows 98 4.10.19980157:BFF79F97 Windows 95 4.00.950B or C0157:BFF79FA4 Windows 95 OSR2 4.00.950B0137:BFF99C00 Windows 95 OSR2 4.00.950B0137:BFF9A3C0 Windows 95 OSR2 4.00.950B0137:BFF998AC Windows 95 4.00.950A0137:BFF9A08C Windows 95 4.00.950A0137:BFF9A07C Windows 95 4.00.950A
A critical section object that is internal to a Windows Briefcase component may be deinitialized when a program is terminated, if Explorer is not the first process to use it. This component is invoked when a shortcut menu is created for a shell object, to verify whether or not the item path is owned by the Briefcase.
To work around this problem after you start Windows, right-click any desktop file or folder to view its shortcut menu, before the normal use of your programs. You can then press ESC or left-click the desktop to remove the shortcut menu.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Windows Me Fault Logging
To verify the fault address in Windows Me, view the Fault log by opening the Faultlog.txt file that is located in the Windows folder:
Click Start, point to Programs, point to Accessories, point to System Tools, and then click System Information.
On the Tools menu, click Fault Log. The Faultlog.txt file is opened, with the most recent fault information at the end of the file.