XADM: Corrupted Message at Head of Queue Blocks Delivery for that Queue

This article was previously published under Q319653
This article has been archived. It is offered "as is" and will no longer be updated.
SYMPTOMS
The Microsoft Exchange information store logs event ID 2024 repeatedly in the Application event log.
Event Type:      ErrorEvent Source:    MSExchangeIS Mailbox StoreEvent Category:  MTA Connections Event ID:        2024Date:            3/2/2002Time:            4:24:35 PMUser:            N/AComputer:        <Computername>Description:     Unable to access the object manager (OM) object from                 the Microsoft Exchange MTA for MH_T_MTS_IDENTIFIER,                 MH_T_EXTERNAL_TRACE_INFO, MH_T_EXPANSION_HISTORY. 					
Exchange System Manager also shows a backlog in the X.400 queue to one or more local storage groups.
CAUSE
A corrupted message at the head of queue blocks delivery for that queue.
RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in theMicrosoft Knowledge Base:
301378 XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack
The English version of this fix should have the following file attributes or later:

Component:MDB

File nameVersion
Store.exe6.0.5770.67
Mdbmsg.dll6.0.5770.67
Mdbsz.dll6.0.5770.67
Exoledb.dll6.0.5770.67
Davex.dll6.0.5770.67
Exprox.dll6.0.5770.67
Exres.dll6.0.5770.67
Jcb.dll6.0.5770.67
Excdo.dll6.0.5770.67
Dsaccess.dll6.0.5770.67
Phatcat.dll6.0.5770.67
Dscmsg.dll6.0.5770.67

NOTE: Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 2.
STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 3.
MORE INFORMATION
In cases where the processing of the message content causes an error (InvalidContent, VersionMismatch, and SyntaxError), the message is deleted from the queue and an event is logged in the Application event log. Deleting the message unblocks the queue and allows message delivery to occur.

A Warning event ID 2092 similar to the following is logged in the Application event log:
Event Type:      WarningEvent Source:    MSExchangeIS Mailbox StoreEvent Category:  MTA Connections Event ID:        2092Date:            3/2/2002Time:            4:24:35 PMUser:            N/AComputer:        <Computername>Description:     A corrupted message was received from the MTA and a                  non-delivery report cannot be generated - it has                  been removed from the Transfer-In queue. Error %1.					
kbExchange2000preSP3AprilRollupFix
Properties

Article ID: 319653 - Last Review: 10/24/2013 10:50:20 - Revision: 1.4

  • Microsoft Exchange 2000 Server Standard Edition
  • kbnosurvey kbarchive kbhotfixserver kbqfe kbbug kbexchange2000presp3fix kbexchange2000sp3fix kbfix KB319653
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