XADM: The Performance Monitor Counter for Active Users Is Not Accurate

This article was previously published under Q319937
This article has been archived. It is offered "as is" and will no longer be updated.
SYMPTOMS
The Exchange 2000 Service Pack 2 (SP2) information store may not correctly update the following Performance Monitor counters:
  • MSExchangeIS - Active Connection Count
  • MSExchangeIS - Active User Count
CAUSE
This problem may occur if the counters are incorrectly reset to 0. This reset provides incorrect results.
RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in theMicrosoft Knowledge Base:
301378 XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack
The English version of this fix should have the following file attributes or later:

Component: Messaging Database (MDB)

File nameVersion
Davex.dll6.0.5770.82
Dsaccess.dll6.0.5770.82
Dscmsg.dll6.0.5770.82
Excdo.dll6.0.5770.82
Exmgmt.exe6.0.5770.82
Exoledb.dll6.0.5770.82
Exprox.dll6.0.5770.82
Exres.dll6.0.5770.82
Exsp.dll6.0.5770.82
Exwmi.dll6.0.5770.82
Jcb.dll6.0.5770.82
Mad.exe6.0.5770.82
Mdbmsg.dll6.0.5770.82
Mdbsz.dll6.0.5770.82
Phatcat.dll6.0.5770.82
Store.exe6.0.5770.82

NOTE: Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 2.
STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 3.
Properties

Article ID: 319937 - Last Review: 10/24/2013 11:03:55 - Revision: 4.2

  • Microsoft Exchange 2000 Server Service Pack 2
  • kbnosurvey kbarchive kbhotfixserver kbqfe kbbug kbexchange2000presp3fix kbexchange2000sp3fix kbfix KB319937
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