This article was previously published under Q319967
This article has been archived. It is offered "as is" and will no longer be updated.
You may not be able to open a file on a Distributed File System (DFS) share. This problem may occur in the following scenario:
You have a DFS share and a regular share on the same server.
You have mapped drive letters to both shares on a client computer.
You move a file from the regular share to the DFS share.
You try to open the file on the DFS share.
If you look in the Shared Folders snap-in, you see that there is still an open handle with write access to the file. The handle is not released when you log off the client.
This problem occurs because a handle that is supposed to be cleaned up asynchronously is not cleaned up.
Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix should have the following file attributes or later:
Date Time Version Size File name ------------------------------------------------------ 05-Apr-2002 01:47 5.0.2195.5535 370,480 Mrxsmb.sys 05-Apr-2002 01:47 5.0.2195.5535 131,984 Rdbss.sys
Note This fix must be installed on the client computers to avoid the problem.
To work around this problem, use either of the following methods:
Disconnect the client in the Shared Folders snap-in on the server. (This is the preferred method.)
Restart either the client or the server to close the handle on the server.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter Server Product
For additional information about how to install multiple hotfixes with only one reboot, click the following article number to view the article in the Microsoft Knowledge Base:
296861 How to Install Multiple Windows Updates or Hotfixes with Only One Reboot