Credential manager cannot acquire log on credentials when you try to log on remotely to a Windows XP-based computer

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article was previously published under Q320145
This article has been archived. It is offered "as is" and will no longer be updated.
After you complete the following procedure, you may be prompted to type a user password each time you try to log on to a remote computer:
  1. You store user credentials in a Terminal server computer by using a third-party credential manager program.
  2. You try to log on remotely to the Terminal server computer from a Windows XP-based computer by using the Windows XP Remote Desktop feature.
Your credential manager program may not be able to acquire the log on credentials for the user, and you may be prompted to type the user password each time you try to log on to the remote computer.
To resolve this problem, install the latest service pack for Windows XP.

For additional information about how to obtain the latest Windows XP service pack, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to Obtain the Latest Windows XP Service Pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version      Size     File name   ------------------------------------------------------   01-Jul-2002  09:50  5.1.2600.48  198,656  Termsrv.dll   01-Jul-2002  09:42  5.1.2600.48  429,056  Winlogon.exe   01-Jul-2002  09:50  5.1.2600.48   46,592  Winsta.dll
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.This problem was corrected in Windows XP Service Pack 1.

Article ID: 320145 - Last Review: 12/07/2015 09:27:23 - Revision: 1.7

Microsoft Windows XP Home Edition, Microsoft Windows XP Professional

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