Article ID: 320364 - View products that this article applies to.
This article was previously published under Q320364
When you try to edit an embedded Microsoft Visio 2002 object in either Microsoft WordPad or Microsoft Word 2002, you may receive the following error message:
This update or security patch was first included in Microsoft Visio 2002 Service Pack 2.
This action cannot be completed because the other program is busy. Choose Switch to, Retry or Cancel to activate the busy program and correct the problem.
For more information about the latest service pack for Visio 2002, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/867749/ )How to obtain the latest Visio 2002 service pack
Part 1: Download and install the hotfixA supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Office XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
After the hotfix is installed, the following files will have the listed attributes or later:
Date Time Size File name ------------------------------------------ 25-Jun-2002 15:54 2,771,456 Q320364.msp
Date Time Version Size File name ------------------------------------------------------ 20-Jun-2002 17:53 10.0.3020.4 68,832 Visio.exe 20-Jun-2002 17:53 10.0.3020.4 6,352,104 Vislib.dll 31-May-2002 21:08 10.0.2931.4 646,320 Visres.dll
Important information before you install the hotfix
Part 2: Activate the hotfixImportant This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
To activate this hotfix, follow these steps:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
This problem was first corrected in Microsoft Office XP Service Pack 2.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
Article ID: 320364 - Last Review: June 15, 2006 - Revision: 3.2