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"This action cannot be completed because the other program is busy" error message when you edit a Visio 2002 object in WordPad or in Word 2002

This article was previously published under Q320364
When you try to edit an embedded Microsoft Visio 2002 object in either Microsoft WordPad or Microsoft Word 2002, you may receive the following error message:
This action cannot be completed because the other program is busy. Choose Switch to, Retry or Cancel to activate the busy program and correct the problem.
This update or security patch was first included in Microsoft Visio 2002 Service Pack 2.

For more information about the latest service pack for Visio 2002, click the following article number to view the article in the Microsoft Knowledge Base:
867749 How to obtain the latest Visio 2002 service pack

Part 1: Download and install the hotfix

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Office XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
   Date         Time   Size       File name   ------------------------------------------   25-Jun-2002  15:54  2,771,456  Q320364.msp
After the hotfix is installed, the following files will have the listed attributes or later:
   Date         Time   Version      Size       File name   ------------------------------------------------------   20-Jun-2002  17:53  10.0.3020.4     68,832  Visio.exe           20-Jun-2002  17:53  10.0.3020.4  6,352,104  Vislib.dll          31-May-2002  21:08  10.0.2931.4    646,320  Visres.dll

Important information before you install the hotfix

  • The client version of this fix requires Microsoft Windows Installer 2.0 or later.

    For more information about the Windows Installer requirement, click the following article number to view the article in the Microsoft Knowledge Base:
    330537 Office XP updates and patches released after September 2002 may require Windows Installer 2.0

Part 2: Activate the hotfix

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows

To activate this hotfix, follow these steps:
  1. In Visio, click Options on the Tools menu, and then click the Advanced tab.
  2. Click to select the Put all settings in Windows registry check box, and then click OK.
  3. Click Start, click Run, type regedit, and then click OK.
  4. Locate and then click the following registry key:
  5. Right-click OLESvrFeatureMgmt, and then click Modify.
  6. In the Value data box, type 0, and then click OK.
  7. On the File menu, click Exit to exit Registry Editor.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
This problem was first corrected in Microsoft Office XP Service Pack 2.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Article ID: 320364 - Last Review: 06/15/2006 15:38:05 - Revision: 3.2

  • Microsoft Visio 2002 Professional Edition
  • Microsoft Visio 2002 Standard Edition
  • Microsoft Visio for Enterprise Architects (2002)
  • kbhotfixserver kbregistry kbtshoot kberrmsg kbofficexpsp2fix kbbug kbfix kbqfe KB320364