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Error Message "Error 623: The System Could Not Find the Phone Book Entry for This Connection" When You Try to Make a VPN Connection

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This article was previously published under Q320693
This article has been archived. It is offered "as is" and will no longer be updated.
SYMPTOMS
When you try to connect a virtual private network (VPN) connection in Network Connections, you may receive the following error message:
Error 623

The system could not find the phone book entry for this connection.
CAUSE
You may receive this error message if the VPN connection is configured to use a dial-up connection that has been deleted.
RESOLUTION
To work around this issue:
  1. Click Start, click Control Panel, and then click Network and Internet Connections.
  2. Click Network Connections.
  3. Right-click the VPN connection, and then click Properties.
  4. Click to select the Dial another connection first check box, and then click the appropriate dial-up connection. If there are no dial-up connections to select, you may have to create a dial-up connection and repeat these steps.

    If your VPN connection does not require a dial-up connection, click to clear the Dial another connection first check box, and then click OK.
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Properties

Article ID: 320693 - Last Review: 12/07/2015 10:26:42 - Revision: 1.1

Microsoft Windows XP Professional, Microsoft Windows XP Home Edition

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