If you try to send or receive messages, you may receive an error message, similar to the following error message, that states that your Post Office Protocol version 3 (POP3) or Simple Mail Transfer Protocol (SMTP) host could not be found:
The host HostName could not be found. Please verify that you have entered the server name correctly. Account: AccountName, Server: ServerName, Protocol: POP3, Port: Secure (SSL): No, Socket Error 11001, Error Number 0x800CCC0D
Additionally, you cannot ping or establish a Telnet connection to the mail server.
This behavior can occur if you have Zone Labs firewall software, such as ZoneAlarm or ZoneAlarm Pro, installed on your computer. These programs can prevent communications with your mail server.
To resolve this behavior, remove the Zone Labs firewall software from your computer. To do this, see the program documentation or contact Zone Labs at the following Zone Labs Web site for more information:
For additional information about how to troubleshoot a similar error message when you use Microsoft Outlook on a computer that is configured as an Internet Connection Sharing (ICS) client, click the article number below to view the article in the Microsoft Knowledge Base:
252322 OL2000: (CW) Error Message: The Server Could Not Be Found Using ICS Connection
For additional information about how to troubleshoot a similar error message with Microsoft Outlook Express and ZoneAlarm, click the article number below to view the article in the Microsoft Knowledge Base:
274456 Error Finding POP3 or SMTP Servers When You Send or Receive E-mail Messages
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