Article ID: 320883 - View products that this article applies to.
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When you try to make an online backup (for example, an Exchange 2000-aware backup) of an Exchange 2000 information store, the Exchange 2000 information store service may stop unexpectedly. This problem occurs if the Zero out deleted database pages option for the storage group is selected.
To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
301378The English version of this fix should have the following file attributes or later:
(https://support.microsoft.com/kb/301378/EN-US/ )XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack
Component: Information store
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NOTE: Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 2.
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 3.