FIX: The LegacyDN of a user is displayed incorrectly in the From field in the Sent Items folder on an ActiveSync device

Symptoms
In an Exchange Server environment, consider the following scenario:
  • A user is hidden from the global address list (GAL).
  • The user has an Address Book Policy applied.

In this scenario, the From field on items in the Sent Items folder on an ActiveSync device display the LegacyDN of the user instead of the display name or SMTP address.
Cause
The issue occurs because of the LDAP search for the user is not resolved to their display name or SMTP address.

Cumulative update information

For Exchange Server 2013

To resolve this issue, install Cumulative Update 15 for Exchange Server 2013 or a later cumulative update for Exchange Server 2013.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
References
Learn about the terminology that Microsoft uses to describe software updates.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.
Properties

Article ID: 3209013 - Last Review: 12/13/2016 17:27:00 - Revision: 1.0

Microsoft Exchange Server 2013 Enterprise, Microsoft Exchange Server 2013 Standard Edition

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