FIX: An ActiveSync device becomes unresponsive until the sync process is complete in an Exchange Server environment

Symptoms
In an Exchange Server 2013 environment, when you try to sync your email messages on an ActiveSync device, the device may receive several Ping.FHSyncRequired replies several times a day. This causes the device to become unresponsive until the sync process is complete.
Cause
This issue occurs when a non-IPM folder isn't filtered correctly during the ActiveSync process.

Cumulative update information

For Exchange Server 2013

To resolve this issue, install Cumulative Update 15 for Exchange Server 2013 or a later cumulative update for Exchange Server 2013.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
References
Learn about the terminology that Microsoft uses to describe software updates.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.
Properties

Article ID: 3209041 - Last Review: 12/13/2016 17:25:00 - Revision: 1.0

Microsoft Exchange Server 2013 Enterprise

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