This article was previously published under Q321145
This article has been archived. It is offered "as is" and will no longer be updated.
When you refresh a database model diagram from a Microsoft SQL Server 2000 database, the Refresh Model wizard dialog box may close unexpectedly. Additionally, you can click the Visio task on the Microsoft Windows task bar, but you cannot interact with the application. Visio appears to stop responding (hang), and you must end the task by using Task Manager, although the application is not listed as Not Responding.
This behavior may occur when the following conditions are true:
You have Microsoft Visio Professional 2002, Visio Professional 2002 SR1, or Visio for Enterprise Architects.
You are modeling a SQL Server 2000 database.
You are using the Refresh Database Model wizard in Visio to verify that your model diagram reflects the current state of the database that it represents.
Service pack information
This problem is corrected in Visio 2002 Service Pack 2. To resolve this problem, obtain the latest service pack for Microsoft Visio 2002. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
867749 How to obtain the latest Visio 2002 Service Pack
Note You must install the Microsoft Visio 2002 SR1 update for Visio 2002 Professional and Visio 2002 for Enterprise Architects before you install this hotfix. To download the Microsoft Visio Professional 2002 Service Release 2, visit the following Microsoft Web site:
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Visio 2002 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ------------------------------------------------------ 15-May-2002 22:37 10.0.2915.4 262,194 Extract.dll 15-May-2002 22:24 10.0.2915.4 720,896 Logelems.dll
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Visio 2002 Service Pack 2.
For more information about the Database solution's Refresh Database Model wizard, type refresh database model in the Ask a question box or the Answer Wizard, and then press ENTER to view the topics.
For additional information about the terminology that is used to describe Microsoft product updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates