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Access Violation When You Run Windows Installer in a Terminal Services Session

This article has been archived. It is offered "as is" and will no longer be updated.
When you use Microsoft Windows Installer in a Terminal Services session to install a program that creates shortcuts on the desktop, you may receive notice of an access violation that is similar to the following:
Action 13:04:05: CreateShortcuts. Creating shortcuts
CreateShortcuts: Shortcut: Octopus
Exception code: C0000005 ACCESS_VIOLATION
Module: D:\WINNT\System32\SHELL32.DLL
Function: 0x783020ef
Registers:EAX:000D701B EBX:000D6FE0 ECX:0000003B EDX:015A0002 ESI:7840A720 EDI:00000000
CS:EIP:001B:783020EF SS:ESP:0023:016FD6F8
EBP:016FD6F8DS:0023 ES:0023 FS:0038 GS:0000
Call stack:
Address Frame
783020EF 016FD6F8 0 -- 0x000D6FE0 0x00000002 0x000986D??|
Installer terminated prematurely.
You may also receive the following error message:
Installer Terminated Prematurely

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version        	  Size    File name   ---------------------------------------------------------   25-Apr-2002  13:30  5.0.3502.5674   2,347,280  Shell32.dll

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.
More information
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter Server Product
For additional information about how to install multiple hotfixes with only one reboot, click the following article number to view the article in the Microsoft Knowledge Base:
296861 How to Install Multiple Windows Updates or Hotfixes with Only One Reboot

Article ID: 321787 - Last Review: 01/06/2015 10:04:21 - Revision: 2.0

Microsoft Windows 2000 Advanced Server, Microsoft Windows 2000 Professional Edition, Microsoft Windows 2000 Server

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